Amendis promotes its direct Customer Service Centre

Amendis Tangier-Tetouan, the delegated manager of water and electricity, organised a guided tour for journalists to the Customer Service Centre of Martil in Tetouan, on Thursday 26 March 2015. The objective was to present the centre created in April 2003, its organisation and its activity report.Amendis has set up, since April 2003, a "Amendis Direct" Customer Service centre which constitutes a real online agency available 24 hours a day and 7 days a week. This centre, explains the operational director of Tetouan, Chouhaid Nasr, ensures the reception and processing of all types of customer calls: requests for information, technical or commercial complaints. This centre, equipped with a modern telephony system allowing the supervision of activity in real time, is composed of a team of 26 telephone advisors, 6 supervisors and 1 Quality Control manager: all trained in the best telephone re…