CDM-CGV-2026-11-v1
Seller and platform role
The agency identified in the offer or quote sells and fulfils the service. Communes du Maroc provides the introduction, messaging and booking record. The seller’s identity and relevant contact details are provided at the appropriate stage.
Enquiries and contact details
In the masked-contact enquiry flow, before confirmation, the agency can see your requirements, dates and party size. It can respond and issue a quote through the platform. Traveller names and contact details are masked at this stage. Once confirmed, the agency receives the details it needs to fulfil the service.
Price and acceptance
Before you commit, you are shown the total and currency, included services, the amount payable to each party, deadlines and special terms. Your acceptance applies to the version and terms presented to you.
Payment arrangements
If your booking record specifies direct payment, pay the agency as instructed. If it expressly offers an online deposit on CommunesMaroc.com, the deposit counts towards the total and the balance is payable to the agency. The amount, currency, payee, deadline and payment method are shown before payment. Booking confirmation is shown separately.
Requesting cancellation
Give the booking reference and request cancellation in your account or through Communes du Maroc support. If you have already contacted the agency directly, include dated evidence, such as an email, WhatsApp message or written confirmation. The request and its date are recorded. If the agency cancels, fails to reply or disputes the cancellation, support reviews the record and available evidence.
Refunds
Eligibility and amounts depend on the terms disclosed before commitment, the reason for cancellation and applicable rights. Where a refund is due, Communes du Maroc handles the online deposit through the booking’s payment process and the agency handles any balance paid to it. Commission adjustments between Communes du Maroc and the agency follow their agreement. An agency’s silence does not constitute a refusal to refund.
Evidence and complaints
Keep your booking reference, quote and payment evidence. Contact Communes du Maroc support for tracking, payments or complaints. These terms are subject to mandatory consumer rights.