Excellent location. Comfortable rooms in typical Ramada hotels style but a bit old.

This can not be a five star hotel. Very dark and Poor lighting in the room. No tea or coffee set in the room. Bath tube and sink were clogged with dirty water. The Elevator system did not give any confidence.

There's no kettle in the room or any tea/coffee making facilities that you expect in a 5star hotel... Lighting is poor inside, with two bedside lamps to light the whole room! Add that to the fact that I've been waiting 2 days for a cup that I've asked reception to send to my room, and it would give you an example of the service here. The breakfast is okay, nothing to boast about. That being said, you have to ask them for a teaspoon to stir your tea as that isn't laid out or visible anywhere. Overall, I'd say this isn't a five star hotel at all...

Torn towels brown Mark inside the toilet, bath with cement on the bath and dirty borders torn tatty curtains chipped wood dirty sticky carpets. Awful breakfast I.e. first day toaster switched off third day it broke. Scrambled egg container off on first day and eggs not fully cooked later on but still not fully cooked. Pancakes container off and looked like it was broken so every day it was off. Cold pancakes. Staff hanging around doing nothing, cups and saucers missing. Reception staff not helpful, general malaise amongst staff. If you complain your the baddy. I could go on.

Superior room was very dark and old fashioned. The Wifi was extremely poor with frequent disconnects. Spa, breakfast and fitness have to be paid extra. Finally there was loud music every evening until around 11.30.