Very Novotel! Good brand and hotel rooms are the same. You could be anywhere in the world. Very pleasant stay and a good breakfast.

This hotel is awful -- the rooms are dusty, the Air conditioning doesn't work (not in July, not in December) -- and the reception staff is not very helpful. In fact the receptionists were unresponsive/ incompetent when we said the bathtub had hair in it - and dust everywhere in the room. Stay away from Novotel -- try Essaada or Hotel Andalus. This is 2 or 3 star hotel Cet hôtel est horrible - les chambres sont poussiéreuses, la climatisation ne marchait pas (pas en juillet, pas en décembre) - et le personnel de la réception n'est pas très serviable. En fait, les réceptionnistes ne répondaient pas / incompétent quand nous avons dit qu'il y avait des cheveux dans la baignoire - et de la poussière partout dans la chambre. Eloignez vous du Novotel - essayez Essaada ou Hotel Andalus. هذا الفندق مرعب - الغرف مغبرة، تكييف الهواء لا يعمل - وموظفي الاستقبال ليست مفيدة جدا. في الواقع كان موظفو الاستقبال لا يستجيبون / غير كفءين عندما قلنا أن حوض الاستحمام كان شعرا فيه - والغبار في كل مكان في الغرفة. تجنب نوفوتيل - جرب إسادا أو فندق أندالوس. Este hotel es horrible, las habitaciones son polvorientas, el aire acondicionado no funciona (no en julio, no en diciembre), y el personal de recepción no es muy servicial. De hecho, los recepcionistas no respondieron / incompetencia cuando dijimos que la bañera tenía pelo y polvo en todas partes de la habitación. Aléjese de Novotel - pruebe Essaada o Hotel Andalus.

my experience here was fantastic. I was given everything I asked for efficiently, professionally and completely. a few downsides in terms of counter service in the day (understandable in view of high customer volume) and lack of extra amenities such as HDMI cables and bathroom slippers, but overall I would recommend 10/10 Plus points: - hot water in the pool showers - very close to Medina (15 min walk) - safe and posh surroundings

First time to book a hotel ...called Novotel with no parking.....very poor services...the toilet is apart from the shower room..the sinks in a bathroom and toluet room are clogged and the entire hotel has one iron and is not working.... Although the hotel's location is good but it's really a fake ....no match between the pics on the website and the real things when you walk in.....

Okay place, great location, reasonable facilities