It's a 5 star hotel with many restaurants and a coffee shop, with few retails. Very attentive staff. The rooms are clean. My only issue is the bathroom layout. You can share a room with your partner but you lose your privacy when sharing with a friend. The Moroccan resturant on the ground floor is not the best as the food was not fresh and has no flavours.

Really poor hotel, currently staying here and its now near a 5 star hotel. Rooms I have to call to clean to room two days in a row. They walk in when the do not disturb sign is on. When they finally did come to clean the room they too all the towels and did not replace them. Service generally is really poor! It's the only hotel supposedly 5 star hotel in the area otherwise I wouldn't be staying here. So much potential but disappointing in so many way

Overall a very nice hotel. They could do with a bit more staff training though - apparently none of the staff know that there is a doorbell, they all knock timidly and quietly, and then walk into the room after barely a pause. I found there to be great inconsistency with what was delivered from the room service menu too; sometimes a dish would arrive with vegetables, sometimes not. It was also strange that the french room service menu was different from the english menu - not sure which one was out of date. Lastly, I found the bed to be a little uncomfortable; with the pillow-top, the bed was lumpy and uncomfortable, removing the pillow-top left just an overly firm mattress... nothing in between. The gym equipment is a bit dated now too - more modern treadmills have virtual tours and other forms of entertainment; fortunately there is the far better option right next door, to go and run circuits in the public park.

I thought for the rack rate of $200+ and "5 stars" night this was a quality hotel, but it is nothing more a budget African hotel with a little lipstick. When I found the shower did not work the girl at reception told me I could have either a bath or a shower, and I have to wait an unknown amount of time to change rooms. This is 5 star quality and service?? She said they have full occupancy which I am certain is an outright falsehood, that is why I have to wait. Hairdryer was missing, only 3 hangers in closet, the bed lacks proper sheets and is uncomfortable, the room is beatup and small. The door obstructs the sink in bathroom when open. Absolutely no effort to compensate for the inconveniences this far.

Excellent hotel although slightly far from downtown but excellent cuisine. Nice gardens and other amenities (spa....) and conference rooms. The fiod and banquet is what i like most. The ambiance can and should be improved especially in the lobby. More light. There is a .need for a guest manager. 80% perfect. I would give a 4.5 /5 rating.