I read the the reviews about the hotel seemed like a good hotel When i got their on my first day at the hotel i got problems Staff was unprofessional Didnt know how to speak to the customers Ac was not working There was cockroaches on the bed they never use to clean the rooms properly First day they had no water also they wouldnt supply bottle water We was fed up of it wanted our money back the manager was telling us go out etc when you come back we will have water. Was a bad experience first day and no water Didnt get water till the next day When asked for money back or pay for our accomadation in a different hotel He started to say cant do nothing you got to wait for the water Would never recommend this hotel Breakfast was not nice We paid city tax on our first day at the hotel They wanted more money for city tax on the last day they charged us more than they should

I love this hotel and everything about it! My room was lovely, clean and the bed cosy. The room cleaners kept it so well and even added rose petals around the room to scent it out. The buffet breakfast was to die for!! Sooo tasty and something for everyone. I didn't have the buffet dinner as wasn't much for a vegetarian but the pizza was good. I would walk round the corner about ten minutes to a local area and get some decent food for really cheap, much cheaper than the hotel too. That's the loss for the one star and the same for not being able to take your own alcohol or drink or food in but I did and kept in my room. Sorry! The pool is beautiful, so if the grounds. Plenty of seating areas and the list could go on! Would highly recommend this hotel.

Dated hotel which was a few minutes further along from main tourist sites. Whilst that meant it was a little more peaceful it was a bit more of a pain and more expensive to get to Jama'a F'na. Walkable but not 10min. Also could hvaecusedctge buses more. Anyway hotel has its own large pool, lovely breakfast and spa on site. Rooms were a little dated and required upgrade. The staff on reception were friendly but we constantly had to get in touch as something or other wasnt working as it should. Cleaning staff also had quite dated views of customer service. One lady (who was incharge) refused to replace all the towels after we showered because she counted 4 in and there were 5 of us. Any explainations of if she must have counted wrong and that it was for children fell on deaf ears. It was mildly commical in her manner of trying to punish us - like it was boot camp. I think someone forgot to mention we were "guests" (paying ones at that!!!). Anyway worth a visit if you want of be away from the general hubbub.

Nice hotel. Spacious well kept grounds. Large pool with children's area. Good food and helpful staff. Large rooms with fridge. Loads of sofas throughout the hotel to chill out. Entertainment 6 nights a week. Fantastic singer.....the guy is awesome.....get down for meals early as coach parties demolish the buffet in minutes. Food replenished frequently but the queues can go on a bit. 20 mins walk from Starbucks and main shopping area of the new city. Great place to stay.

I do not recommend this place at all! Went there with my family, and we booked for 4 nights with breakfast and diner included.. What a shame.. We have changed room probably three times.. either because of the smell, cockroaches, or because they gave us a room with people inside.. bathroom was not working well, my sister for example, took a shower this morning and don't have any warm water, I mean I could cite so many problems in that hotel When you are at the buffet for breakfast, we would fight to get a plate, a damn plate. This is ridiculous.. The breakfast is not even good.. So now after two horrible days at the place we have decided to book another hotel that is actually professional. You can tell that there is a big problem of management in the company, I feel like they are just working the way they want and they have zero ethics.. We left the hotel, explaining that we could not handle it anymore.. they said "Okay, hope to see you soon".. like seriously ?? We have told them that basically, their place is a dump and that is all they can say ? Not even a sorry.. I am really feeling bad for the employees because I don't blame the problems on them because if you don't have any management or supervisory or even some rules, ethics.. Anyway, to finish this review I believe that they have a lot of space and they could do way way way better with what they have.. I am someone that is optimistic and I really hope they change everything in this place so they can use their full potential.. but right now, nothing is working at all! It is a disaster.. they need to restart from the roots if they actually want to be a descent, efficient hotel.. But right now, people, I do not recommend that hotel at all.. I really hope management will see this message, which I don't think they will.. but let's pray they will.